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Introduction

The Freestyle Libre 2 sensor has become an invaluable tool in diabetes management. Monitoring glucose levels with precision and ease, this innovative system is transforming the lives of those with diabetes daily. However, there can still be times when issues arise, such as the sensor not working or stops reading. This comprehensive guide aims to help you navigate these potential problems and get your sensor back on track quickly.

Section 1: Understanding Your Freestyle Libre 2 Sensor

The FreeStyle Libre 2 sensor is a small, wearable device designed to continuously monitor your glucose levels. It operates by measuring glucose in the interstitial fluid just below your skin and wirelessly sends the data to your compatible device or reader.

When your Libre 2 sensor isn't functioning correctly, you may experience issues such as inaccurate readings or no readings at all. It's essential to recognize the signs of a faulty sensor to maintain effective diabetes management.

Section 2: Common Issues and Their Causes

There are several prevalent issues you may face when using the FreeStyle Libre 2 sensor:

FreeStyle Libre 2 Sensor Not Working or Stopped Working

When your sensor isn't working or stops working entirely, there could be several possible causes. One potential issue may be the sensor becoming dislodged or damaged due to improper application, external force, or exposure to water. Another reason might be that the sensor has reached the end of its 14-day lifespan.

FreeStyle Libre 2 Not Reading Sensor

If your device isn't reading the sensor, it's likely due to a communication problem between the sensor and your device or reader. This could be caused by interference from other devices, physical barriers, or technical issues with your device or sensor.

My Libre 2 sensor app has a white screen, I’m unable to do anything. What is the next step?

Here are a few troubleshooting steps you can try:

1. Restart the app: Close the app completely and then reopen it to see if the white screen issue resolves itself.
2. Restart your smartphone: Turn off your smartphone, wait for a minute, and then turn it back on. Once your phone has restarted, try opening the app again.
3. Check for app updates: Ensure that you have the latest version of the Libre 2 sensor app installed. Go to your phone's app store (Google Play Store or Apple App Store) and search for the Freestyle Libre 2 app. If there is an update available, install the update and then try opening the app again.
4. Clear the app's cache (Android only): Go to your phone's settings, then find the "Apps" or "Apps & Notifications" menu. Locate the Freestyle Libre 2 app, tap on it, and then tap on "Storage & Cache" (the wording may vary slightly depending on your Android version). Tap "Clear Cache" and then try opening the app again.
5. Reinstall the app: If none of the above steps work, you might need to uninstall and reinstall the Freestyle Libre 2 app. Please note that you may lose any stored data if you do this. To reinstall the app, go to your phone's app store and search for the Freestyle Libre 2 app, then tap on "Install" or "Get" to download and install the app again.

If you continue to experience issues with the app after trying these steps, it's recommended that you contact the Freestyle Libre support team for further assistance. They'll be able to provide you with more specific guidance based on your unique situation.

Section 3: Step-by-Step Troubleshooting Guide

To resolve sensor-related issues, follow these troubleshooting steps:

1. Ensure that the sensor is correctly applied to your skin and hasn't been dislodged or damaged.
2. Check if the sensor's adhesive is intact and make sure the sensor is clean.
3. Verify that your sensor is within its 14-day lifespan. If it's expired, replace it with a new one.
4. Ensure that your device is compatible with the FreeStyle Libre 2 sensor and that the sensor is within the recommended proximity for accurate readings.
5. Restart your device or reader to resolve any potential technical glitches.
6. Update your FreeStyle Libre 2 app to the latest version to ensure you have the most recent bug fixes and features.

Section 4: When to Contact Support and What to Expect

Contact customer support if you've tried the troubleshooting steps above and your sensor still isn't working. Be prepared to provide the following information for expedited assistance:

• The sensor's serial number (located on the sensor packaging)
• Your device or reader's model and software version
• A detailed explanation of the issue you're experiencing

For further assistance, contact Abbott Customer Care Team at 1-855-632-8658. They are available 7 days a week from 8AM to 8PM Eastern Time, excluding holidays.

Section 5: Tips for Preventing Sensor-related Issues

Taking preventive measures can help minimize sensor-related issues and prolong sensor life:

• Follow the manufacturer's instructions on proper sensor application and removal.
• Protect the sensor from water exposure and minimize situations where the sensor may be knocked or caught.
• Keep your device or reader's software up to date by regularly checking for and installing updates.
• Store unused sensors in a cool, dry place and away from direct sunlight.

FreeStyle Libre Sensor Application and Adhesion - Quick User Guide

Preparing the skin's surface for optimal adhesion:

1. Wash: Use non-moisturizing, fragrance-free soap to clean the area where the sensor will be applied.
2. Clean: Use an alcohol wipe to remove any oily residue.
3. Dry: Allow your skin to dry fully before applying the sensor.

Products that add extra stickiness:

• PREP Protective Skin Barrier Roll-On: Protective liquid dressing that allows skin to breathe, improving adherence for tapes and films.
• Brava® Skin Barrier Wipes 30ct: Sting-free skin protection from adhesives The Brava® Skin Barrier reduces skin problems associated with adhesives without affecting the adhesion of the sensor.
• Hypafix: Adaptive Wound Dressing Support for Enhanced Comfort and Protection: Hypafix® adhesive dressing is a comfortable and reliable dressing fixation, adapting to your body's every contour.

Tips for keeping your sensor in place:

• Easy Does It: Be careful not to catch your sensor on objects like doorways, car doors, seat belts, or furniture edges.
• Slow Down: Be careful not to catch undergarments on the sensor when dressing or undressing.
• Pat Dry: After a shower or swim, take extra care when toweling off to avoid pulling off the sensor.
• Play It Safe: Select a sensor site on the back of your upper arm that minimizes the risk of the sensor being knocked off during contact sports or heavy exercise.
• Dress for Success: Wear loose-fitting clothing and lightweight materials, allowing the sensor to breathe.
• Hands Off: Avoid playing with, pulling, or touching the sensor while wearing it.

Reminders of what to avoid between your sensor and skin:

• Moisture (including water, sweat, or greasy residue from soap, lotion, shampoo, or conditioner)
• Hair (shave the application area if necessary)

Conclusion

Troubleshooting your FreeStyle Libre 2 sensor is an essential part of maintaining effective diabetes management. By understanding common issues, following a step-by-step guide, and reaching out to customer support when needed, you can overcome sensor-related challenges with confidence. Binson's Medical prides itself on providing reliable and comprehensive information, so please don't hesitate to reach out with any further queries or concerns.

For further assistance, contact Abbott Customer Care Team at 1-855-632-8658. They are available 7 days a week from 8AM to 8PM Eastern Time, excluding holidays.

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