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In this article, we'll discuss the recent procedure changes for member’s receiving medical supplies who transitioned from Indiana Medicaid to Indiana Medicaid’s Pathway’s program administered by Managed Care Entities. 

What's Changing with Supply Ordering?

Indiana Medicaid’s Pathway’s Managed Care Entities have implemented new procedures affecting how medical orders are processed. Indiana Medicaid’s Pathway’s Managed Care Entities now require consent for all medical supply orders for eligible members over 60. For timely deliveries, your confirmation is necessary before we ship. We've suspended automatic shipments to comply with these  guidelines. 

What Do Binson's Customers Need to Do?

1. Contact Our Team: Before we can ship your next order, please call 1-888-217-9610 to confirm your order details.
2. Update Your Records: We will need to update and verify your insurance information and discuss your preferred method of contact for future interactions.

Why This Update Matters

Binson’s can no longer auto ship members transitioned from Indiana Medicaid to Indiana Medicaid’s Pathway’s Managed Care Entities. Customer’s will not receive their monthly supply order without contacting Binson’s first. These changes are designed to ensure accuracy in order processing and insurance compliance. It also allows for a more personalized service, making sure that the supplies you receive precisely meet your current health needs.

How We Support You During This Transition

We understand that changes like this can be challenging. Here at Binson's, your health and satisfaction are our utmost priorities. We are committed to guiding you through these Medicaid updates with ease and support:

• Personalized Assistance: Our customer support team is here to answer any questions you have and to ensure your orders comply with the new Indiana Medicaid’s Pathway’s Managed Care Entities requirements.
• Patient Care and Communication: We ask for a bit of patience during this transition. Our team is here to assist a large number of customers impacted by these changes, and we are dedicated to maintaining our high standard of care and support.

Let's Navigate These Changes Together

Your health and comfort are why we do what we do. While changes can be daunting, they also bring opportunities for enhanced service and care. We're here to help you through this transition and look forward continuing to supply you with the medical supplies you need.

At Binson's, we're more than a provider; we're your partner in healthcare. Thank you for your trust and cooperation as we adapt to these changes together.